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Frequently Asked Questions

Answers to common questions about window cleaning, gutters, pressure washing, roof treatment, and all our Melbourne cleaning services. Call 0466 696 001 if your question is not listed.

General & Booking

What areas do you service?
We cover all greater Melbourne regions — Northern, Eastern, Western, South Eastern, Bayside, and Mornington Peninsula — plus selected Regional Victoria hubs including Geelong, Ballarat, and Bendigo.
How do I get a quote?
Call 0466 696 001, use our online quote form, or submit an enquiry through the contact page. We provide free, no-obligation quotes and respond within 2 business hours.
Are you fully insured?
Yes. The Squeegee Squad is fully insured for residential and commercial work. Certificates of currency are available for strata managers and commercial clients on request.
Do I need to be home during the clean?
Not always. Exterior-only work can often be completed with yard access agreed in advance. Interior window cleaning and first-time visits typically require someone on site.

Window Cleaning

How often should windows be professionally cleaned?
Most Melbourne homes benefit from professional window cleaning at least twice a year. Coastal and high-traffic properties may need quarterly service to manage salt film and urban dust.
Do you clean inside and outside windows?
Yes. We clean interior and exterior glass, plus sills, frames, tracks, and removable flyscreens where accessible.
Can you clean multi-storey windows safely?
Yes. We use water-fed poles, ladder work, and heights-certified access methods appropriate to each property. We take care to protect landscaping and interior surfaces throughout.
What cleaning products do you use on windows?
We use high-quality, eco-friendly solutions and purified water systems that deliver streak-free results without harsh chemicals on glass or frames.

Gutter Cleaning

How often should gutters be cleaned in Melbourne?
We recommend twice yearly — late autumn after leaf drop and spring before heavy rain. Properties under dense tree canopy may need three visits per year.
What happens if gutters are not cleaned regularly?
Clogged gutters can overflow, damaging roofs, fascias, foundations, and landscaping. Trapped moisture also encourages mould and pest harbourage.
Do you remove debris from site?
Yes. All gutter debris is bagged and removed. We flush downpipes to confirm free stormwater flow before leaving.
Can you clean gutters on two-storey homes?
Yes. Our team is equipped and trained for residential roofline access using appropriate ladder and fall-arrest equipment.

Pressure Cleaning

What surfaces can you pressure clean?
Driveways, paths, patios, decks, pavers, retaining walls, fences, and exterior hardstand areas across residential and commercial properties.
Will pressure cleaning damage my driveway?
Not when done correctly. We adjust pressure and nozzle type for each surface. Loose sand in paver joints may need repointing after aggressive cleans — we flag this during quoting.
Can you remove oil stains from concrete?
Yes. Hot-water pressure combined with degreasing agents lifts most automotive oil stains. Very old stains may lighten significantly but not disappear entirely.
How often should driveways be pressure cleaned?
Annually is typical for residential driveways. Shaded paths with moss or lichen may benefit from more frequent treatment.

Roof Cleaning

Why is roof cleaning important?
Moss, lichen, and algae hold moisture against tiles and metal roofing, accelerating deterioration. Regular treatment protects your roof and improves presentation.
How often should roofs be cleaned?
Every two to three years is typical for Melbourne homes, or sooner when moss and algae are visible from the ground.
Do you clean Colorbond and tiled roofs?
Yes. We use pressure washing, softwashing, or biocide treatment matched to the roof type — avoiding abrasive methods that damage coatings or glaze.
Should roof cleaning be combined with gutter cleaning?
We strongly recommend it. Roof treatments flush debris into gutters — clearing both together is the most effective approach.

Solar Panel Cleaning

Why clean solar panels?
Dust, pollen, bird droppings, and coastal salt reduce energy output. Regular cleaning helps maintain generation efficiency and panel lifespan.
How often should solar panels be cleaned?
Annually for most suburban arrays. Coastal, rural, and high-dust locations may need six-monthly cleaning.
Is professional cleaning safe for panels?
Yes. We use deionised water and soft brushes — no abrasive pads or harsh chemicals that could scratch coatings or void warranties.
Can solar cleaning be bundled with window cleaning?
Yes. Many customers book both together when roof access is already established for the visit.

Tile & Grout Cleaning

How often should tile and grout be professionally cleaned?
Every one to two years for wet areas and high-traffic floors, or sooner when grout discolouration and mould are visible.
Is professional tile cleaning safe for bathrooms?
Yes. We use pH-appropriate, eco-friendly solutions suited to ceramic, porcelain, and most natural stone — not harsh DIY acids that etch grout.
Can you remove mould from shower grout?
Professional deep cleaning lifts mould, mildew, and soap scum. Heavily deteriorated silicone or grout may need replacement — we flag this during inspection.
Should grout be sealed after cleaning?
Sealing is recommended for wet areas and light-coloured grout. It helps resist future staining and moisture penetration.

Carpet & Upholstery

How often should carpets be steam cleaned?
Every twelve to eighteen months for most homes. High-traffic areas, pets, and rental exit cleans may need more frequent service.
How long do carpets take to dry?
Typically four to twelve hours depending on fibre, humidity, and ventilation. We advise on airflow to speed drying.
What upholstery do you clean?
Sofas, couches, lounge suites, chaises, ottomans, recliners, armchairs, and fabric dining chairs. We assess fabric type before cleaning.
Can you remove pet stains and odours?
Many stains and odours improve significantly with professional extraction. Old or set damage may lighten but not disappear entirely — we set expectations on site.

Softwashing

What is softwashing?
A low-pressure method using biodegradable cleaning solutions to kill mould, algae, and mildew on render, weatherboard, cladding, and roofs — without the damage high pressure causes.
Is softwashing safe for painted weatherboard?
Yes. It is the recommended method for timber and painted exteriors in Melbourne's eastern suburbs where high pressure would strip paint and force moisture into gaps.
How long do softwash results last?
Typically twelve to twenty-four months depending on shade, tree cover, and coastal exposure.
Can softwashing be combined with roof or gutter work?
Yes. Many homeowners book roof treatment, gutter clearing, and exterior softwashing together for a full property refresh.

Commercial & Strata

Do you provide recurring maintenance contracts?
Yes. We offer scheduled window, gutter, and exterior maintenance for body corporate, office, retail, aged care, and school facilities across Melbourne.
Can you work after hours?
Yes. After-hours and weekend scheduling is available for commercial clients where tenant or customer disruption must be minimised.
Do you supply SWMS and insurance documentation?
Yes. We provide site-specific SWMS, insurance certificates, and induction documentation for strata managers and facility teams before work commences.
Do you handle post-construction cleaning?
Yes. We specialise in builders cleans — removing paint, silicone, render, and construction residue from glass, frames, and mirrors before handover.

Still Have a Question?

Contact our team, we respond within 2 business hours.